Privacy Policy

1. Our Commitment to Privacy

in:house (“we”, “us”, or “our”) is committed to protecting your privacy. This policy outlines how we collect, use, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We only collect personal information that is reasonably necessary for our business functions. This may include:

  • Contact Information: Name, email address, and phone number (usually provided via our contact form).

  • Professional Details: Your business name, job title, and any project-specific information you share with us.

  • Website Usage: Non-identifiable data such as IP addresses and site activity via cookies to help us improve the site experience.

3. How We Use Your Information

We use your information strictly to:

  • Respond to your enquiries and provide our communications services.

  • Maintain our professional relationship with you.

  • Send occasional agency updates or insights (which you can opt out of at any time).

  • We do not sell, rent, or trade your personal information to third parties.

4. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, modification, or disclosure. As a digital-first agency, your data is stored using secure, industry-standard cloud providers (such as Microsoft 365).

5. Third-Party Service Providers

We may use third-party tools to operate our business (e.g., website hosting or email platforms). These providers have access to your information only to perform specific tasks on our behalf and are obligated to keep it confidential.

6. Your Rights

Under the Privacy Act, you have the right to:

  • Access the personal information we hold about you.

  • Request a correction of your information.

  • Ask us to delete your data from our systems.

To make a request, please contact us at the email address below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The "Last Updated" date at the top will indicate the most recent revision.

8. Contact Us

If you have any questions or wish to lodge a complaint regarding your privacy, please contact:

Laura Jarrett Director,

in:house Email: hello@inhousepr.com.au

Location: Melbourne, Victoria